h e l p + f a q


WHAT DOES AHIMSA MEAN? 
AHIMSA / अहिंसा is a Sanskrit word referring to non-harm of the self, other living beings and Mother Earth.

WHAT SKIN TYPES ARE YOUR PRODUCTS SUITABLE FOR? 
Our products are specifically formulated for sensitive skin, but are gentle enough to be used on all skin types.

ARE YOUR PRODUCTS FORMULATED WITH ESSENTIAL OILS? 
Essential oils, especially organic, in low dilutions can be very beneficial in terms of their positive action on the skin and their ability to promote a sense of psychological wellbeing. Although, high levels of essential oils have been known to irritate sensitive skin, cause severe skin sensitizing and sun sensitivity (phototoxicity). We have a strict ingredient policy and completely avoid specific essential oils that are known for their extremely high irritation risk.

HOW ARE YOUR PRODUCTS DIFFERENT FROM OTHER SKINCARE BRANDS?
We work to the ethical principle of AHIMSAअहिंसा, a Sanskrit word referring to non-harm of the self, others and Mother Earth. We create earth-conscious, ingredient-conscious high performance skinc͟͟a͟͟r͟͟e͟͟. We  ethically source the freshest, finest quality, 100% natural ingredients that are: plant-based, sustainably harvested, food-grade, certified organic, fair trade, non-GMO.  Our products are formulated without: animal-derived ingredients, known endocrine disruptors, fillers, synthetic colorants, dyes, artificial flavors or fragrances, GMOs, pesticides, petroleum, synthetic preservatives. All of our products are gently made by hand at our New York apothecary, in small recorded batches, to our own extensively researched and carefully tested formulations. We only work with suppliers who practice the same high, ethical standards. We package with biodegradable, recyclable and/or reusable materials, we are continually striving to minimize our environmental impact. We have a strict no animal testing policy. All AHIMSA apothecary products are  PETA certified cruelty-free and vegan.

WHY SHOULD I SWITCH TO ORGANIC SKINCARE PRODUCTS?
Our skin is the largest organ, it serves many different functions including acting as a barrier and providing protection, regulating our body temperature and acting as a reservoir for the synthesis of Vitamin D. Our skin contains an extensive network of nerve cells that detect and relay changes in the environment, It also holds together all of our internal organs. Up to 100% of anything we apply topically can penetrate into our body. It varies depending on the chemicals you’re using, the overall health of your skin and your environment (e.g. temperature, moisture). For instance, some oils generally do not penetrate further than the upper 2-3 layers of the epidermis, while essential oils can penetrate all the way into our bloodstream. When you buy organic, you are making sure that the ingredients used do not contain harsh toxic chemicals that have been found to accumulate in human body tissue. Health concerns have been raised about pesticide exposure and how these chemicals could potentially penetrate into your skin, get further into your body, possibly even into your bloodstream – causing adverse effects.

ARE YOUR PRODUCTS CERTIFIED ORGANIC? 
We have not yet went through the costly process of certifying our products as organic, although almost all of the ingredients we source are certified organic.

WHY IS IT IMPORTANT FOR YOU TO USE ORGANIC INGREDIENTS? 
Organic ingredients are grown without the use of pesticides, synthetic fertilizers, genetically modified organisms, ionizing radiation, or sewage sludge. Organic farming recognises the direct connection between our health and the way that our food and our skincare/beauty products are produced. Organic farmers take a holistic approach that respects and harnesses the power of natural processes to build positive health across the ecology of our Earth. Organic farming doesn’t just benefit the end users of its produce. By being less dependent on oil-based fertilisers and pesticides, organic farming methods offer a practical model for addressing earth-friendly production of food and skincare/beauty ingredients. Organic farmers place a strong focus on animal welfare and guarantee good free-range practices for farm animals. Pesticides are heavily restricted therefore organic farmers instead encourage wildlife to control pests/disease and develop nutrient-rich soils. With diverse soils being more resilient, diversity is encouraged with the rotation of crops around the farm over seasons. By avoiding monocultures organic farmers break cycles of pests and disease while building up healthy, fertile soil, Mother Earth's outermost layer ~ the cradle of life for humans, animals and plants.

ARE YOUR PRODUCTS MADE WITH CERTIFIED ORGANIC INGREDIENTS? 
We are committed to sourcing the highest quality ingredients for all of our products, many of the organic ingredients we use are USDA National Organic Program (NOP) certified. This is our assurance that they have been grown and handled according to the strictest procedures available. Overall, certified organic operations must demonstrate that they are protecting natural resources, conserving biodiversity, and using only approved substances.

WHAT EXACTLY DOES FAIR TRADE INGREDIENTS MEAN?
Fair Trade certified ingredients provides us with assurance that ethical business practices are being tracked throughout the supply chain, respecting people and planet. We source Fair Trade ingredients where possible, only buying superior ingredients from trusted partners because we firmly believe in fairness.

WHERE ARE YOUR PRODUCTS MADE?
All of our skincare products are made by hand at our New York apothecary.

WHY DO YOU NOT USE RECYCLABLE PLASTIC TO PACKAGE YOUR PRODUCTS FOR EASIER SHIPPING AND REDUCED COSTS?
The reality is that in the U.S. the rate of plastic that actually gets recycled is surprisingly low. Cosmetic packaging being one of the biggest contributors to ocean pollution. TONS of plastic packaging waste is swirling through the seas and submerged beneath, where it is having devastating effects; strangling marine life, dramatically wrecking the aquatic ecosystem causing widespread environmental destruction. Aside from the devastating impact on our planet’s health, plastic has a hazardous impact on human health since most plastics are made from petroleum (oil or natural gas) and can contain a whole host of other chemicals that are never labeled and can be toxic to humans and animals. At AHIMSA apothecary we are determined to find alternatives to plastic whenever possible and strongly encourage everyone to join us. Together, we can save our planet!

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS? 
All of our product labels feature a period after opening (PAO) symbol with a time such as 6M (6 months) which specifies the length of time (after opening) to use up the product. For best results, we generally recommend using within 6 months after opening. All products should be kept out of direct sunlight and stored at room temperature or below to maintain maximum freshness/potency. TIP: Mark the label with the date you first use a product so that you know exactly when it is time to top up 😉 

DO YOU TEST ON ANIMALS? 
Never
, ever. AHIMSA apothecary products are PETA certified cruelty-free and vegan. We have a strict no animal testing policy which is verified across the supply chain.

WHAT'S YOUR REFUND/EXCHANGE POLICY?
Please contact us as soon as possible should you have any problems with your order, we will do everything we can to rectify the situation. Please keep in mind, the products you are purchasing are made using 100% natural and organic ingredients, therefore batch-to-batch variations are expected (for example, slight changes in color). Due to the nature of our products being freshly made by hand, we cannot accept returns/exchanges. We will issue a replacement or store credit in certain circumstances. Please get in touch with any concerns whatsoever about your purchase so that we can work out a solution as soon as possible. Your satisfaction is our top priority and we will do what we can to ensure you are happy with each and every purchase. 

I'M ALMOST OUT AND REALLY NEED TO TOP UP ASAP! WHEN DO YOU SHIP?
Typically orders will ship out within 5 days, but please allow up to 1 week. Since all of our products are gently made by hand (right down to attaching each label) in small batches to maintain freshness and quality, it takes a little more time – we promise, it's worth it.

CAN I BUY YOUR PRODUCTS LOCALLY?
We are working toward making this happen. We will update our stockists page with a list as soon as we have details + keep an eye on our happenings page for upcoming events, pop-up shops, markets, other locations where you can stop by, say hello 👋 , stock up, experience our products in person 🌿🌸✨

DO YOU SHIP INTERNATIONALLY?
Unfortunately we don't ship outside of the U.S. at this time.
 
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Payment can be made by any of the following methods: Amazon Pay, American Express, Apple Pay, Mastercard, PayPal and Visa.

HOW CAN I CANCEL / UPDATE MY ORDER? 
Please notify us as soon as possible if you would like to cancel or change your order. We will do our best to process your request providing it has not yet been dispatched.

STILL HAVE QUESTIONS?
Please get in touch.